Module II


Empowering People and Organizations to Learn and Perform

Product Category: KISS™ Management/Leadership Development Program

"How To" Guidebook………..

Product Name: Mod II - Critical Foundation Skills for Participative Managers
(Skills for Building Peak Performing Teams)


On Leadership/Management
What is Wrong with All These People?
You Want Me to Do What?


Product Description & Learning Outcomes:
This 2 hour program defines and creates an understanding of the critical skills required for a highly successful Manager on a daily basis. Discussion Topics include:
  • How to identify the key foundation skills of the most effective style of management.
  • How to identify best practices from the manager's toolkit:
    • Use Open Probes - what are they compared to Direct Probes
    • Use Active Listening Techniques
      • Summary statements
      • Importance of empathy statements
  • Use the Questioning/Objection Model for employee success
  • Use the most simple, effective Coaching Model introduced in the industry leadership practices.